Cancellation & Refund Policy

MFD Office · Last updated: July 2026

MFD Office is owned and operated by FundsPundit ("we", "us"), a mutual fund distribution business based in Chennai, India.

1. What you can buy

Every new account gets a free first month. It starts when you verify your email address, it needs no card, and there is nothing to pay for it. After that there are two things you can buy, both invoiced with GST:

• A credit pack: a one time purchase of invoice credits. 1 credit makes 1 signed fund house invoice. Credits are used only when a run finishes successfully, so a failed run costs nothing. Credits never expire.
• A subscription: paid in advance for a month or a year, with unlimited invoices while it is active.

The current prices and pack sizes are on our pricing page and in the Billing section of your account.

What you buy starts working once your payment is confirmed. Pay by UPI, card or netbanking. Your account opens at once. If your credits or your plan have not started and you believe your payment went through, email support@mfdoffice.com and we will sort it out.

2. Cancellation

You can cancel a subscription anytime from the Billing section of your account. When you cancel, your plan stays active until the end of the period you have already paid for, and it does not renew after that. You keep access to everything until then. A credit pack is a one time purchase, so there is nothing to cancel. The credits simply stay on your account.

3. Refunds

Credit packs are non-refundable. Pack credits never expire, so any credits you have not used stay on your account until you use them; unused value is never lost.

Subscriptions are billed in advance for a fixed period, so fees already paid are generally non-refundable, including for partially used periods. We will, however, consider a refund in good faith in these cases:

• Duplicate or incorrect charge: refunded in full.
• A billing error on our side: refunded in full.
• The service was unavailable for an extended period and we could not deliver what you paid for: a pro-rata credit or refund for the affected time.

If a paid credit pack invoice is ever refunded under one of the cases above (for example a duplicate charge), the pack's credits are removed from the account at the same time.

Approved refunds are returned to the original payment method, normally within 5 to 7 working days of approval.

4. See it work before you pay

You can make one watermarked invoice from your own file on our free demo, without an account and without a card. Every new account then gets a free first month. So you can confirm the service works for your files well before any payment is made.

5. How to request

Email support@mfdoffice.com with your firm name, ARN and the invoice number. We aim to respond within two working days.

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